HOTEL PROFESSIONAL
This program provides participants with the advanced hospitality and service skills required to work in a first-class hotel. Graduates will gain an in-depth understanding of front desk and housekeeping operations, as well as the knowledge required to fulfill them and reach a managerial position in the industry in a short period of time.
Program Scope
Welcoming guests, anticipating their needs and taking necessary actions.
Acquisition of knowledge and skills related to front office and housekeeping operations and organizations.
Familiarity with reservation, check-in and check-out procedures, invoicing and revenue collection.
Preparation and presentation of food and beverage service in daily service and events.
Fluency in the principles of hygiene and occupational safety.
Ensuring that the value of facilities, installations and devices is preserved, and that energy and equipment are used economically.
At the advanced level, three specialization options are available: Hotel Management, Hotel Communications and Hotel Rooms Department.
Program Outcomes
The certificate of participation (program completion certificate for those who complete three terms) will enable participants to find a place in the industry from entry level to management levels.
Educators
Theoretical and on-the-job training will be provided by EHL-certified trainers.
COURSES
Training Center, Apprenticeship and Micro Training courses are identical, and the total training hours vary according to the model to be selected.
| FOUNDATION | INTERMEDIATE | ADVANCED |
| F&B Service Techniques Introduction to Office Tools Introduction to Hospitality Operations Mathematics Fundamentals Hygiene & Occupational Health Practices Laundry Operations Introduction to Front Office Housekeeping Operations English Essentials |
Customer Service Excellence Excel Fundamentals Verbal & Non-Verbal Communication Basics of Culinary Arts Front-Office Operations Housekeeping Operations II Goods Management & Environmental Practices Rooms Division Operations Applied English |
People Training and Development Cultural Awareness Hotel Trends and Innovation F&B Pop-up Concept Creation Front-Office Operations II The Art of Butler Service Professional English |
SPECIALIZATION COURSES
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Upon completion of the the Foundation and Intermediate Levels, three specialization options are available: Hotel Management, Hotel Communications and Hotel Rooms Division.
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Participants can choose to specialize in one of the three Advanced pathways for their advanced studies.
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The knowledge acquired is reinforced through practical lessons and on-the-job practice accompanied by
instructors.
| FIELD OF SPECIALIZATION | HOTEL MANAGEMENT SPECIALIZATION | HOTEL COMMUNICATIONS SPECIALIZATION | HOTEL ROOMS SPECIALIZATION |
|---|---|---|---|
| CONTENT | Administrative tasks carried out by hotel management team, including accounting basics and introduction to law | Marketing and communication tools in hospitality. | Supervisory elements of Housekeeping and Front Office Departments |
| COURSES | Accounting and Budgeting Principles Hospitality Management and Law Marketing Principles in Hospitality | Hotel Sales & Marketing Digital Marketing Basics MICE and Event Organizations | Purchasing & Inventory Systems Principles of Rooms Management Principles of Hospitality Marketing |
The courses in the program have been chosen in line with the requirement of the industry’s qualified workforce, and support the achievement of managerial positions in a short time.
TRAINING CENTER MODEL
Designed to prepare participants for professional life.
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Participants can attend each level separately in line with personal goals and work experience. The duration of each level 6 months on a full-time basis, and a certificate of participation is awarded upon completion.
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Upon successful completion of the foundation, intermediate and advanced levels, a certificate of program completion is awarded.
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Upon completion of the Advanced level, three specialization options are available: Hotel Management, Hotel Communications and Hotel Rooms.
| LEVEL | FOUNDATION | INTERMEDIATE | ADVANCED |
|---|---|---|---|
| DURATION | 6Months Full-Time Theoretical Training – 3 months (375 Hours) Internship Training – 3 Months (375 Hours) |
6 Months Full-Time Theoretical Training – 3 months (375 Hours) Internship Training – 3 Months (375 Hours) |
6 Months Full-Time Theoretical Training – 3 months (375 Hours) Internship Training – 3 Months (375 Hours) |
| TOTAL HOURS | 750 Hours | 750 Hours | 720 Hours |
| ELIGIBLE PARTICIPANTS | Participants with no prior experience High school graduate or higher |
All of the following conditions must be met: High school graduates (or higher) who have completed the Foundation level, or have passed the placement test to be organized by the training center 1-2 years of work experience |
All of the following conditions must be met: High school graduates (or higher) who have completed the Intermediate level, or have passed the placement test to be organized by the training center 3+ years of work experience |
| OUTCOMES | Participants can choose to enter the industry at Foundation level, or proceed to the Intermediate level | Participants can choose to enter the industry, or proceed to the Advanced level | Participants can be eligible for mid / senior level positions after 1-2 years of work experience |
APPRENTICESHIP MODEL
Intended for participants who are active working professionals.
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Participants can attend separately in line with personal goals and work experience. The duration of each level is six months, with theoretical training one day of each week, and a certificate of participation is awarded upon completion.
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Upon successful completion of the foundation, intermediate and advanced levels, a certificate of program completion is awarded.
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Participants receive classroom-based theoretical training one day of each week, and can continue their professional work on the remaining days.
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After completing the advanced level, three specialization options are available: Hotel Management, Hotel Communications and Hotel Rooms.
| LEVEL | FOUNDATION | INTERMEDIATE | ADVANCED |
|---|---|---|---|
| DURATION | 6 months, with theoretical training 1 day of each week | 6 months, with theoretical training 1 day of each week | 6 months, with theoretical training 1 day of each week |
| TOTAL HOURS | 120 Hours | 120 Hours | 120 Hours |
| ELIGIBLE PARTICIPANTS | Participants with no prior experience High school graduate or higher | All of the following conditions must be met: High school graduates (or higher) who have completed the Foundation level, or have passed the placement test to be organized by the training center 1-2 years of work experience | All of the following conditions must be met: High school graduates (or higher) who have completed the Intermediate level, or have passed the placement test to be organized by the training center 3+ years of work experience |
| OUTCOMES | Participants can choose to enter the industry at Foundation level, or proceed to the Intermediate level | Participants can choose to enter the industry, or proceed to the Advanced level | Participants can be eligible for mid / senior level positions after 1-2 years of work experience |
MICRO TRAINING MODEL
Intended for working professionals. Allows them to focus on areas they would like to specialize in.
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Participants can pick particular courses from the course list that they would like to specialize in
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A certification of participation is awarded upon successful completion of each course.
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Upon completion of the advanced level, three specialization options are available: Hotel Management, Hotel Communications and Hotel Rooms.
| LEVEL | FOUNDATION | INTERMEDIATE | ADVANCED |
|---|---|---|---|
| DURATION | All Classes – 20 hours | All Classes – 20 hours | All Classes – 20 hours |
| ELIGIBLE PARTICIPANTS | Working industry professionals | Working industry professionals | Working industry professionals |
| OUTCOMES | Expertise in chosen subjects | Expertise in chosen subjects | Expertise in chosen subjects |
Education will be the key differentiator for a successful career in the rapidly growing hospitality and service industry, which requires a highly qualified workforce.